General Marketplace Questions
- What is the CityPockets Marketplace?
- How does CityPockets ensure that a voucher is valid and authentic?
- Fee Schedule
- Who is Responsible for the Deal?
- More questions that we didn't cover?
- Is it safe to purchase something on CityPockets?
- What do I need to do to buy a voucher?
- CityPockets Buyer Protection
- Where can I find my voucher once I've bought it?
- Can I still use the voucher if someone else's name is on it?
- What do I need to do to sell a voucher?
- Which vouchers can I re-sell on CityPockets Marketplace?
- How do I set the sale price for my voucher?
- Can I edit or end my voucher sale?
- How do I get paid when I've sold a voucher?
- Does my listing expire?
- CityPockets Seller Warning
General Marketplace Questions
What is the CityPockets Marketplace?
CityPockets Marketplace is a place for you to buy past daily deals that you had missed or sell vouchers that you can't use anymore. Please read more about our Marketplace Terms of Service
How does CityPockets ensure that a voucher is valid and authentic?
CityPockets imports the daily deal vouchers directly from the seller's deal accounts, so every voucher sold is 100% authentic and generated by the deal site itself. In most cases, if the voucher has been marked as used on the deal site, CityPockets would detect that and know that it has been used and will prevent the user from selling it.
To be verified as a CityPockets seller, users have to go through a PayPal ID Verification process before they can list a voucher for sale in the marketplace. If there is a suspicious voucher lurking around or if you notice any unusual seller behavior, please notify us at firstname.lastname@example.org right away. We promise to follow up immediately.
Buyer - No cost to purchase a deal at all. No hidden fees. Only CityPockets awesomeness.
Sellers - No listing fee. Transaction fee of $1 + 8% of the sale price of the voucher.
Seller transaction fees will be deducted from the total sale price you list to sell your voucher in the marketplace. For example, if you list a voucher for $10, the transaction fees are $1 + 8% of $10 = $1.80. So when someone buys your voucher in the marketplace, we will credit your PayPal account with $8.20. Seller fees will be displayed in your email confirmation when someone successfully buys your listed voucher.
Who Is Responsible for the Deal?
CityPockets does not issue the vouchers and is not affiliated with any of the issuing deal sites or merchants. The issuing deal sites and merchants are responsible for fulling honoring all vouchers according to the terms of the voucher. CityPockets takes no responsibility for any services or products purchased via the vouchers, and we do not review, verify or endorse any merchants or their services and products. Any problems or issues you may have with the merchants need to be addressed and resolved directly with the appropriate merchant.
More questions that we didn't cover?
Please email us at email@example.com if you have additional questions about buying and selling in the CityPockets Marketplace. Send any website or feature suggestions to firstname.lastname@example.org or technical issues to email@example.com.
Is it safe to purchase something on CityPockets?
We use PayPal payments system for all transaction processing that occur between buyers and sellers. PayPal is one of the most trusted online payments services in the world. CityPockets maintain the highest integrity to our users and do not collect or store credit card information, bank account or any financially identifying information.
What do I need to do to buy a voucher?
All you need is a CityPockets account and a valid PayPal account with a credit card or bank account linked to it and you're all set. During the checkout process, you'll be directed to the PayPal website to pay for your purchase. After the payment has been approved, you'll be redirected back to the CityPockets website for final confirmation of the purchase. You will also receive an email with the payment details.
CityPockets Buyer Protection
Most transactions go smoothly. However, on rare occasions, an issue may arise. We believe in a straightforward resolution process that is fair to everyone. We follow a Shared Responsibility approach, which acknowledges that sometimes things go wrong despite the best efforts of well-intentioned people. We strive for fairness by sharing the responsibility between the buyer and seller.
Refund Process. If for some reason, the voucher you bought is invalid, because the seller has already used it or the merchant does not honor the voucher, the buyer shall initiate the return process by forwarding the CityPockets email confirmation that was received upon voucher purchase to firstname.lastname@example.org. Please make sure the purchase confirmation # is in the email so that we can contact the seller to refund you. The refund will not include any expenses that may be incurred by the buyer as a result of not being able to use the voucher.
Our Guarantee. This refund guarantee shall only apply if the buyer reports to CityPockets a claim within a time period that is both (i) within a period of 60 days after the date that the discount voucher was purchased via our website and (ii) within 14 days after the date that the merchant refused to honor the discount voucher. If there is a disputed or unsuccessful transaction, CityPockets will refund to the buyer the purchase price paid by the buyer.
Where can I find my voucher once I've bought it?
After payment is received, the sold voucher will be transferred from the Seller's My Voucher page to the Buyer's My Voucher page on their personal CityPockets accounts respectively. Sellers can see all the vouchers they've sold on the "SOLD" tab, and Buyers can see all the vouchers they've purchased on the "PURCHASED" tab on the My Vouchers page.
Can I still use the voucher if someone else's name is on it?
Absolutely. A seller is not allowed to sell vouchers that are not transferable. Most of the time, vouchers can be used by another person other than the one whose name appears on the voucher, unless otherwise noted in the terms and conditions of the original deal site. If you happen to see a non-transferable voucher posted for sale on our marketplace, please inform us at email@example.com
What do I need to do to sell a voucher?
It's super easy to sell a deal on CityPockets!
- Sign up for an account on CityPockets and start importing all your daily deal vouchers from relevant deal accounts
- Enter your valid PayPal account details such as a confirmed email address (this is how we pay you), your first and last name, and you're all set to go!
- Look for a voucher that you want to sell and click on the SELL button.
- Make sure that all the deal information shown is accurate by cross-checking on the original deal site. Then click to open the PDF or image file of the voucher to make sure that it's there. Finally, enter your sale price and submit to sell. You can edit your sale details later.
- Your voucher is now listed for sale! Post your voucher sale on Facebook, Twitter or Email it to friends using the unique referral link that we provide. If someone clicks on the referral link to purchase your voucher, we will waive the $1 + 8% transaction fee. Yes, you get to rid your voucher AND do it for free. All the more reason to spread the word!
Which vouchers can I re-sell on CityPockets Marketplace?
Please check the terms & conditions, validity, expiration date and transferability of every deal as well as the local law in your city before you attempt to re-sell a voucher in the marketplace.
How do I set the sale price for my voucher?
The voucher belongs to you so it's totally up to you! CityPockets does not impose any restrictions on the sale price, however keep in mind if someone would pay for the price you are setting, given the current market supply and demand for the type of deal you are selling.
Can I edit or end my voucher sale?
Definitely. Go to that specific voucher on the My Vouchers tab. You'll see a red button that says "Update Sale." Click this button to edit or end your voucher sale.
How do I get paid when I've sold a voucher?
We'll deposit your PayPal account that you provided us with the sale price of the voucher that you had listed for sale minus seller transaction fees to CityPockets after 31 days. You will also receive an email confirming the transaction with payment details within.
Does my listing expire?
No. We won't end the sale of your voucher until either it's sold to a buyer or the expiration date has occurred, at which point we will remove the voucher from the marketplace.
CityPockets Seller Warning
If a seller listed a voucher for sale that is invalid, expired, used, or contains information that is not representative of the original deal, then the Seller agrees to refund the payments received to the buyer (and authorizes his or her PayPal account provider to reverse such payments to the Buyer, or if CityPockets has already refunded to the Buyer the purchase price, the refund shall be directed to CityPockets.
CityPockets reserves the right, in its discretion, to cancel the Voucher purchase or delete any Voucher from the website at an time. If a fraud or intentional misuse of the marketplace occurs multiple times with the same seller, CityPockets receives the right to freeze the seller's CityPockets account.